FAQ's
1 Which all phones of Hansum supports dual GSM SIM ?
Except M10 & M20 rest all the models will support Dual GSM SIM.
2 Which all the Hansum phones has Mobile Tracker?
M10,M11,M22,M22+,M30,M33,M40,M44,M50,M55,MQ2,M200.
3 Where do I get the Hansum Accessories for purchase?
You can find out the nearby service center in this web site and get the authorized accessories with warranty
4 What is the warranty term for the accessories which I buy?
The accessories which you buy from authorized service center will have 6 month from the date of purchase. You need to keep the copy of bill for warranty claim
5 What is the Call Background Music feature?
When you are in call mode you can change you background voice according to your wish.
6 How do I get a Better Battery Backup of my phone?
a) By charging the battery up to 6 hrs for the first time and subsequently 2 hrs.
b) Charging the battery only after complete discharge of battery.
c) Should not remove the battery more often.
7 How do I set MP3 Song as a Ring tone in Hansum phones?
Menu -» Multimedia -» Audio Player -» List, select required song and Go to -» Options -» Add to Ringtones.
Now the Song will be available at your User Profile settings
8 What is speed dial function and How can I use this feature?
Speed dial is a convenient way of using your most frequently used numbers with just a long press of a single number on keypad. As the speed dial number, you can assign up to 8 numbers to number keys (2 to 9).
9 What is PUK code and what should I do if my phone prompts for the PUK code?
PUK (PIN Unlocking Key) no is normally required when you enter the wrong PIN (Personal Identification Number) Code. If your phone prompts for PUK number it means your SIM has been blocked. Please communicate with your SIM Card service provider to get the PUK code and use the code to unlock
10 Which Ring tone format is supported by Hansum Handsets?
MP3 / WAV / MIDI / AMR.
11 How can we use Phone as PEN DRIVE or Data Storage device?
Do as below:-
a) Plug-in the data cable (provided with the handset) between Phone and Computer,
b) A pop up message shown (Mass Storage/Com Port) on your mobile.
c) Select Mass Storage
d) The removable Drive will appear on your My Computer.
e) Double click on it .Now it is ready for use.
12 How can I save my favorite channel in FM List?
You can manual input the frequency and save to channel list, Or Preset auto search can save all channels automatically, Or If you wish to save the current playing FM Channel then long press any no. key, the channel will save on that particular no. key. By single press the no. during FM is ON, that channel will start playing
13 How can I increase / decrease the Speaker volume in Hansum Phones which doesn’t support Side up/down Key?
If there is no side key then Just Press the “*” to increase volume and “#” to decrease volume.
14 How to update Hansum mobile phones?
To update Hansum mobile phones, relative application and update cable are necessary.Please contact the nearest Hansum service center to update your phone.
15 What to do if my USB device can not be recognized by my computer?
I. Check if it is caused by computer.
1. Check if computer is infected by virus.
2. Check if USB driver is well installed and the compatibility issue.
3. Check for software conflict. Usually, a driver installation notification will pop out.
16 How to Find IMEI number on your mobile phone?
Input *#06# to your phone, a serial of number will appear. That number is IMEI number on your mobile phone. This instruction applies to all mobile phones.
17 What to do if my phone can not be powered on?
Check whether the Powering-on key is pressed and hold for 1 second or above;
Please remove the battery first and then try to power the phone on;
Check whether the battery is used up or not; please charge the battery;
18 Why my mobile phone cannot charge?
Please check whether the plug is connected well or not;
Clean the interfaces of the phone and battery with soft and dry clothing.
Do not charge at the environment temperature below -0℃ or beyond 45℃.
Please check if your device and charger is compatible.
19 Why my mobile phone can not access to network?
The signal is weak, please move to the place where the signal is strong then try again;
Beyond your network coverage of the network server;
SIM card is invalid, please contact with your network supplier;